GSM is committed to providing you high quality Services. With our simple Return & Refund Policy you can shop our Website worry-free.
- RETURN PROCEDURES. To request a return you must:
- FILL OUT RETURN FORM HERE. Commence the return process by filling out the Return Form within 30 days of receiving the Good(s); and
- SHIP RETURN GOODS. Within 30 days of receiving the Good(s), ship the Good(s), including all inserts, accessories, and packaging, to:
GLOBAL SUSTAINABLE MARKETS NORTH AMERICA TRADING CORPORATION
16 Sunset Way,
*DO NOT SEND BACK GOODS YOU PURCHASED FROM GSM TO THE MANUFACTURER*
- PACKING SLIP OR RETURN LABEL. If a return shipment is necessary, please include the original packing slip, return label, OR your name, mailing address, email address, and order number so we can quickly process your exchange or refund.
- PURCHASER PAYS FOR RETURN SHIPPING. Unless your return is the result of our error, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- SHIPPING INSURANCE. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we are not responsible for shipping. We only issue refunds and exchanges when we receive the return Good(s).
- LIMITATIONS. Returns and refunds are only available with the following limitations:
- TIME LIMITATION. Returns will not be honored if you do not complete the Return Form within 30 days of receiving the Good(s) and ship the return Good(s) to GSM within 30 days of receiving the Good(s).
- PROOF OF PURCHASE. GSM requires a valid receipt or proof of purchase for all returns.
- UNUSED. The Good(s) must be returned in new or unused condition and in the original packaging.
- PERISHABLES ARE NOT RETURNABLE. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- GOOD(S) INELIGIBLE FOR RETURN. The following types of Good(s) or non-returnable:
- Goods designated as ‘non-returnable’ or ‘final sale’ or a similar qualification
- Sale Items – only regular priced items may be refunded
- Gift Cards
- Downloadable software products
- GOOD(S) LIMITED TO PARTIAL REFUNDS. The following types of Good(s) are eligible for partial refunds only:
- Book(s) with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Once your return Good(s) are received and inspected, we will send you an email to notify you that we have received your returned Good(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days (bank processing time may). The credit may take additional time to post to your account depending on the policies of your credit card company.
- LATE OR MISSING REFUNDS.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If you prefer that we exchange your return Good(s) for the same Good(s) we will do our best to accommodate your request; provided, however, that we only replace Good(s) if the original defective or damaged.
We will not provide exchanges for Good(s) that are discontinued or that are no longer in stock.
Please allow us several weeks to process an exchange. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If the Good(s) were marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned Good(s) are received, a gift certificate will be mailed or emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.